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3+ years of ServiceNow

Over 3 years of service with ServiceNow in the following areas:

 

- IT Service Management

- IT Business Management

- Customer Service Management

- Field Service Management

- HR Service Delivery

- Software Asset Management

- CMDB

About

Experience

Alicia Hassan has been working with the ServiceNow platform for over 3 years to deliver end to end solutions:

- Workshops / Requirement gathering sessions

- Story write-up

- Sign off of requirements

- Develop

- UAT

- Training guides

- Enablement sessions


The areas of expertise include:

- IT Service Management

- IT Business Management

- Customer Service Management

- Field Service Management

- HR Service Delivery

- Software Asset Management

- CMDB


Certifications:

ITIL v3

Certified System Administrator

Certified Implementation Specialist - ITSM

Our Approach

Our service includes a comprehensive consult to help identify gaps and opportunities, a comprehensive report that includes a project plan with timelines and milestones, a cost analysis, and a schedule. We also offer a suite of quality products that will help you get there quickly and smoothly. 

Why Us?

Business mentors are key—that’s why when it comes to client selection, we’re choosy. We want to give each of you the time and guidance they deserve. We didn’t get there alone. And neither will you. Call us today.